Free international shipping
Atelier Amethyst offers free international shipping on all orders. We ship to (almost) every country in the world. We ship straight from our manufacturers in Europe and Asia to save on shipping costs and because it's better for the environment.
Order processing time takes 1 to 5 business days before shipment. You are notified when we ship your order. Delivery usually takes 6 to 21 days. However, due to the distance between countries, slow postal services, and shipping delays it can, in rare cases, take up to two months. Want to know about the status of your shipment? Contact us at firstname.lastname@example.org.
Taxes & Duties
Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid” from Europe and Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. We do not collect fees and have no control over what local governments charge.
Returns/refunds or exchange items are accepted up to 14 calendar days after receiving your order. If you want to return your order contact us at email@example.com with your name and order number and specify why you want to return your item. Atelier Amethyst is not responsible for return costs.