Free shipping on all orders! Free shipping on all orders!
Contact
hello@atelieramethyst.com

FAQ

Payments

1. What payment methods do you accept?
We accept Paypal, credit card and iDeal payments.

2. I am not from Europe and do not use their currency "EUR." Do you accept my country's currency?
The default prices of our cases are in EUR, but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to EUR numbers, so do not be alarmed by that. Your currency will simply convert to EUR upon paying.

 

Returns

1. Can I return an item for a full refund?
Returns/refunds or exchange items are accepted up to 14 calendar days after receiving your order. If you want to return your order contact us at hello@atelieramethyst.com with your name and order number and specify why you want to return your item. Atelier Amethyst is not responsible for return costs.
 

Shipping & delivery

1. Do you ship internationally? How much is shipping? 
Yes we do ship everywhere and shipping is free

2. Where do you ship from? 
We ship straight from our manufacturers in Europe and Asia to save on shipping costs and because it's better for the environment.

 

3. How long will it take to receive my order?
Order processing time takes 1 to 5 business days before shipment. You are notified when we ship your order. Delivery usually takes 6 to 21 days. However, due to the distance between countries, slow postal services, and shipping delays it can, in rare cases, take up to two months. Want to know about the status of your shipment? Contact us at hello@atelieramethyst.com.

4. What about a possible custom fees? 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. 

Still have a question?

Contact us.